Moments Matter: Our Senior Care Residents Surprise Us Everyday [VIDEO]

Posted by The Goodman Group on Oct 10, 2016 9:31:24 AM

Our job, first and foremost, is to serve and care for our residents' needs. A specific encounter with one resident living in memory care has left a strong impression on Kristi.

 

One day, Kristi was walking by a resident who hadn't spoken for about two years. Though one could easily fall into a routine of simply smiling when walking by, Kristi, per her usual, Kristi engaged with the resident and said, "Hi Jan, how's it going?" The resident responded,New Call-to-action"Great, how 'bout you?" almost flooring Kristi with amazement in the process. 

This experience stands out to Kristi as a great lesson, and also a defining aspect of what The Goodman Group values. Treating residents with dignity and respect is one of our defining service standards.

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Topics: Memory Care, Videos

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