moments matter

A Senior Living Resource Blog from The Goodman Group

Moments Matter: Our Senior Care Residents Surprise Us Everyday [VIDEO]

Posted by The Goodman Group on October 10, 2016

Our job, first and foremost, is to serve and care for our residents' needs. A specific encounter with one resident living in memory care has left a strong impression on Kristi.

 

One day, Kristi was walking by a resident who hadn't spoken for about two years. Though one could easily fall into a routine of simply smiling when walking by, Kristi, per her usual, Kristi engaged with the resident and said, "Hi Jan, how's it going?" The resident responded,Guide to Senior Living Tours"Great, how 'bout you?" almost flooring Kristi with amazement in the process. 

This experience stands out to Kristi as a great lesson, and also a defining aspect of what The Goodman Group values. Treating residents with dignity and respect is one of our defining service standards.

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Topics: Memory Care, Videos



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