--- title: "Moments Matter: Residents Surprise Us Everyday [VIDEO]" description: Kristi Carlson, a Health Services team member with The Goodman Group, shares an eye-opening experience she had with a memory care resident. image: https://blog.thegoodmangroup.com/hubfs/Blog_Images/Moments_matter_residents_surprise_us_everyday.png --- [![](https://thegoodmangroup.com/wp-content/themes/thegoodmangroup/assets/logos/tgg-bug.svg)](https://thegoodmangroup.com) - [Who We Are](http://thegoodmangroup.com/who-we-are/) - [What We Manage](http://thegoodmangroup.com/what-we-manage/) - [What We Develop](https://thegoodmangroup.com/what-we-develop/) - [How We Innovate](https://thegoodmangroup.com/how-we-innovate/) - [Connect With Us](https://thegoodmangroup.com/connect-with-us/) - [Blog](https://blog.thegoodmangroup.com/) # moments matter A Senior Living Resource Blog from The Goodman Group ## Moments Matter: Residents Surprise Us Everyday \[VIDEO\] Posted by [The Goodman Group](https://blog.thegoodmangroup.com/author/the-goodman-group) on January 17, 2024 - [Tweet](https://twitter.com/share) Our job, first and foremost, is to [serve and care](https://thegoodmangroup.com/what-we-manage/senior-living-health-care/) for our residents' needs.  A specific encounter with one resident living in memory care has left a strong impression on Kristi, a health services team member.   One day, Kristi was walking by a resident who hadn't spoken for about two years. Though one could easily fall into a routine of simply smiling when walking by, per her usual, Kristi engaged with the resident and said, "Hi Jan, how's it going?" The resident responded "Great, how 'bout you?" almost flooring Kristi with amazement. [![TGG_BLOG_NewCTAStyle_640x136_5.8.24_3_MemoryCare (1)](https://no-cache.hubspot.com/cta/default/2284858/interactive-170097068841.png)](https://blog.thegoodmangroup.com/hs/cta/wi/redirect?encryptedPayload=AVxigLJQVj%2BFdt9Dy%2FwtOeUzDSXcXOhMJAvfk6oaGjDH3GheHs8HkKwXIngqBVPMP6o5TWiUWjsGYxfpU%2FnbksCfnrvmr3O0z2FiKsb%2Fd6V3w3GlUSuP%2B7V0c92dHPhVHfhUa7DCa2YkAqi5rUPUxIOveAFkMsHultR0zrcvftxgrP8Y5WoZ1as0z6kViCeq5pUxYdqsQs1z%2BZCe69Xc27bQFvo%3D&webInteractiveContentId=170097068841&portalId=2284858) This experience stands out to Kristi as a great lesson, and also a defining aspect of what The Goodman Group values. Treating residents with dignity and respect is one of our defining service standards. 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Topics: [Memory Care](https://blog.thegoodmangroup.com/topic/memory-care), [Videos](https://blog.thegoodmangroup.com/topic/videos) --- [Blog Home](https://blog.thegoodmangroup.com) ### Stay in the Loop on the latest stories and information by subscribing to our resource blog [Blog Home](https://blog.thegoodmangroup.com) ## Recent Posts ## Schedule a tour discover a senior living community near you [Let's Connect](https://info.thegoodmangroup.com/schedule-a-community-tour) [![](https://thegoodmangroup.com/wp-content/themes/thegoodmangroup/assets/logos/stacked-logo.svg)](https://thegoodmangroup.com) [![](https://thegoodmangroup.com/wp-content/themes/thegoodmangroup/assets/logos/logo.svg)](https://thegoodmangroup.com) - ![](https://thegoodmangroup.com/wp-content/themes/thegoodmangroup/assets/logos/stacked-logo.svg) - [Home](https://thegoodmangroup.com/) - [Who We Are](https://thegoodmangroup.com/who-we-are) - [What We Manage](https://thegoodmangroup.com/what-we-manage) - [Senior Living & Health Care](https://thegoodmangroup.com/senior-living-health-care) - [Residential Living](https://thegoodmangroup.com/residential-living) - [Additional Services](https://thegoodmangroup.com/additional-services) - [What We Develop](https://thegoodmangroup.com/what-we-develop) - [How We Innovate](https://thegoodmangroup.com/how-we-innovate) - [Connect With Us](https://thegoodmangroup.com/connect-with-us) - [Partner](https://thegoodmangroup.com/partner) - [Newsroom](https://thegoodmangroup.com/newsroom) - [Careers](https://thegoodmangroup.com/careers) - ![](https://thegoodmangroup.com/wp-content/uploads/2023/06/star_trib_2023.png) - ![](https://blog.thegoodmangroup.com/hubfs/2020%20TGG/MN-PE-Award-Logo.jpg) - [![](https://thegoodmangroup.com/wp-content/themes/thegoodmangroup/assets/logos/WEB_Facebook_100px.svg)](https://www.facebook.com/thegoodmangroupllc/) - [![](https://thegoodmangroup.com/wp-content/themes/thegoodmangroup/assets/logos/WEB_X_100px.svg)](https://twitter.com/tggllc?lang=en) - [![](https://thegoodmangroup.com/wp-content/themes/thegoodmangroup/assets/logos/WEB_YouTube_100px.svg)](https://www.youtube.com/@tggvideo) - [![](https://thegoodmangroup.com/wp-content/themes/thegoodmangroup/assets/logos/WEB_LinkedIn_100px.svg)](https://www.linkedin.com/company/the-goodman-group-llc) --- 1107 Hazeltine Boulevard, Suite 200, Chaska, Minnesota 55318  |  [952.361.8000](tel:1-952-361-8000) © 2023 THE GOODMAN GROUP, LLC - ALL RIGHTS RESERVED [Terms of Use](https://thegoodmangroup.com/terms-of-use)   |   [Privacy Policy](https://thegoodmangroup.com/privacy%20Policy) ```json { "@context" : "https://schema.org", "@type" : "BlogPosting", "author" : { "@type" : "Person", "name" : "The Goodman Group", "url" : "https://blog.thegoodmangroup.com/author/the-goodman-group" }, "dateModified" : "2024-07-25T14:09:34.328Z", "datePublished" : "2024-01-17T18:00:00.000Z", "headline" : "Moments Matter: Residents Surprise Us Everyday [VIDEO]", "image" : [ "https://blog.thegoodmangroup.com/hubfs/Blog_Images/Moments_matter_residents_surprise_us_everyday.png" ], "mainEntityOfPage" : { "@id" : "https://blog.thegoodmangroup.com/senior-care-residents", "@type" : "WebPage" }, "publisher" : { "@type" : "Organization", "logo" : { "@type" : "ImageObject", "url" : "https://blog.thegoodmangroup.com/hubfs/TheGoodManGroup_June_2016/Logo/TGG-Italic-Stacked-PMS-550C--PMS-Cool-Gray-10C.jpeg" }, "name" : "The Goodman Group" } } ```