Our job, first and foremost, is to serve and care for our residents' needs. A specific encounter with one resident living in memory care has left a strong impression on Kristi, a health services team member.
One day, Kristi was walking by a resident who hadn't spoken for about two years. Though one could easily fall into a routine of simply smiling when walking by, per her usual, Kristi engaged with the resident and said, "Hi Jan, how's it going?" The resident responded "Great, how 'bout you?" almost flooring Kristi with amazement.
This experience stands out to Kristi as a great lesson, and also a defining aspect of what The Goodman Group values. Treating residents with dignity and respect is one of our defining service standards.
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